Jiva Smile deeply value all contributions to sustain our mission. However, in the event of cancelling your donation, we follow a reliable refund policy, ensuring you, our donor has a hassle-free experience. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. In case of an unlikely event of an erroneous deduction or if the donor wants to cancel/deduct the donation, Jiva Smile will respond within 7 working days from the date of receiving the request from donor.

Kindly note, the timely refund of the wrongly deduced amount will depend on the type of card used during the transaction. Jiva Smile will require proof of the donation amount deducted, along with written communication for refund from the donor within two days after donation has been made.

If the 10bd (tax exemption certificate) has already been issued, a refund of the donation amount will not be applicable. In other cases, the donation amount will be refunded after the deducting the donation processing charges, as per the payment gateway service charges.

To raise a refund request, contact us:

Jiva Smile

Address - ……………………….

Email: [email protected]